Lukkly and Its Automated Systems

Updated 2026-09-15

Why we publish this page

Automated tools help us run a safer, faster casino. We think you deserve to know where they operate and how they touch your account.

Lukkly is operated by Island Lukkly B.V., licensed by the Government of the Autonomous Island of Anjouan, Union of Comoros, under licence ALSI-202509069-FI2. This page sits alongside our Privacy Policy and explains our use of algorithms in plain terms.

Where automated systems are used

We rely on software to handle volume that no team could review by hand. The main areas are set out below.

Area	What the system does
Fraud & payments	Screens deposits, withdrawals and card activity for signs of abuse or money laundering.
Identity checks	Supports KYC verification of documents you submit before payout.
Personalisation	Suggests games and offers based on titles you have played.
Safer gambling	Flags patterns that may signal harm, prompting a closer look.
Support	Routes queries and drafts first responses so agents reply faster.

People stay in charge

An algorithm can raise a flag, but it does not have the final say. Where a decision materially affects you — a blocked withdrawal, a closed account, a declined verification — a member of our team reviews the case before it stands.

Was your access limited by an automated check? You can ask us to explain it, share your side, and request a human re-review. We will look again.

The data behind the tools

These systems read only what they need: account details, deposit and play history, device and session data, and verification documents. We do not sell this information, and we keep it no longer than our legal duties require.

Personalised offers are marketing, not obligations. You can switch them off in your account settings or by contacting our support team, and your gameplay will not be affected.

Your rights and how to exercise them

Under GDPR you may access your data, correct it, object to certain processing, and request that a human reviews an automated decision. Send your request through Contact and we will respond within statutory timeframes.

If our answer does not satisfy you, you may complain to the relevant data-protection authority. For gambling-related concerns, GamCare offers free, confidential help on 0808 8020 133 or at gamcare.org.uk. See our Responsible Gambling page too.

Frequently Asked Questions

Does Lukkly make decisions about me using only software?

No. Automated checks may flag your account, but decisions that materially affect you — such as blocked withdrawals or account closures — are reviewed by a person before they take effect.

Can I ask why an automated system restricted my account?

Yes. Contact us and we will explain the general reasoning where we can, hear your response, and arrange a human re-review of the case.

How do I turn off personalised offers?

Adjust your marketing preferences in your account settings or message our support team. Declining offers has no impact on your ability to play.

What data do these systems use?

Account details, play and payment history, device and session data, and any verification documents. We never sell this information and retain it only as long as the law requires.

Where can I get help if gambling stops being fun?

GamCare provides free, confidential support on 0808 8020 133 or via gamcare.org.uk. Our Responsible Gambling page also lists deposit limits and self-exclusion tools.