Lukkly and How We Handle Your Data

Your privacy matters to us. Lukkly is operated by Island Lukkly B.V., licensed by the Government of the Autonomous Island of Anjouan, Union of Comoros, under licence number ALSI-202509069-FI2. As the operator of this website, Island Lukkly B.V. is the data controller responsible for the personal information described on this page.

This policy explains what we gather, why we need it, and what you can do about it. Read it alongside our Terms and Conditions and our cookie information. Questions? Reach us through the contact page and we'll respond.

We only ask for what running a licensed casino genuinely requires. The categories fall into a few groups.

• Account details — your name, date of birth, email, username and password. We use these to open and secure your account and to confirm you are 18 or over.
• Identity and verification records — ID documents, proof of address and, where relevant, source-of-funds evidence. These support our legal anti-money-laundering and age checks (KYC).
• Financial data — deposits, withdrawals, payment method details and transaction history, including crypto wallet references where you use them.
• Gameplay data — bets placed, sessions, bonuses claimed and responsible-gambling settings.
• Technical data — IP address, device type, browser and cookie identifiers.

We collect this when you register, deposit, play, contact support, or simply browse the site.

Retention is tied to purpose. We hold account and transaction records for the period our licence and anti-money-laundering rules demand — typically several years after your account closes. Verification documents are kept for as long as the law requires and then securely deleted. Marketing preferences last until you change them. When data is no longer needed for any lawful reason, we remove or anonymise it.

We never sell your personal data. We do share it, carefully, with trusted parties who help us operate.

• Payment providers — to process the deposit and withdrawal methods we support, from Visa and Mastercard to bank transfer, Skrill, Neteller and crypto rails such as Bitcoin and USDT.
• Identity and KYC partners — to verify documents and screen against sanctions and fraud lists.
• Game providers — studios such as Pragmatic Play, Playson, Yggdrasil and Hacksaw Gaming, to deliver the games you launch.
• Analytics and hosting services — to keep the site stable and understand how it is used.
• Regulators and authorities — where we are legally compelled to disclose.

Where data leaves the UK, we apply appropriate safeguards.

Under UK data-protection law you have real, enforceable rights. You can request access to your data, ask us to correct mistakes, request erasure, ask us to restrict or object to certain processing, and request portability of data you gave us. Where we rely on consent, you can withdraw it.

To exercise any right, contact us via the contact page; we may verify your identity first and normally reply within one month. If you are unhappy with our response, you may complain to the relevant data-protection authority in your jurisdiction.

We also use cookies. The table below summarises the categories.

Gambling should stay fun. If it stops feeling that way, our responsible gambling tools can help, and GamCare offers free, confidential support on 0808 8020 133 or at gamcare.org.uk.

Every use of your data rests on a lawful basis. We rely on performance of a contract to run your account and process bets and payments. We rely on legal obligation to meet licensing, anti-money-laundering, age-verification and tax duties. We rely on legitimate interests to secure our platform, prevent fraud and improve our service — balanced against your rights. Where the law requires it, such as certain marketing, we rely on your consent, which you may withdraw at any time.