Updated 2026-09-15
Need a hand? Our support team is here for account questions, payments, bonuses and verification. Live chat is the quickest route once you are signed in — open it from any page and a member of our team will pick up your query.
Prefer to write things down? You can also email us with the details of your issue. We read every message, and we reply in the order they arrive.
If something has gone wrong, tell us first. Explain the issue to our support team with any reference numbers and dates, and we will investigate. Most matters are settled at this stage.
Should you remain unhappy with the outcome, you may ask for the case to be escalated to a senior reviewer. Lukkly is operated by Island Lukkly B.V. under licence ALSI-202509069-FI2, issued by the Government of the Autonomous Island of Anjouan, Union of Comoros. Where a dispute cannot be resolved internally, you may refer it to the relevant licensing authority. Our full Terms and Conditions set out the process.
If play is starting to feel like a burden, help is at hand. In the UK, GamCare offers free, confidential support on 0808 8020 133 or at gamcare.org.uk.
You can also set deposit limits, take a break or self-exclude from your account. Visit our Responsible Gambling page for the tools available. All players must be 18 or over.
Before a first withdrawal we may ask you to confirm your identity. This is a standard licensing requirement and it protects your funds. Typically we request a photo ID, proof of address dated within the last three months, and confirmation of the payment method used.
Send clear, uncropped images. Once your documents are approved, withdrawals are processed in up to four hours. You can review how we handle your files in our Privacy Policy.
A little detail saves a lot of back-and-forth. When you contact us, please send the username registered to your Lukkly account, the email address you signed up with, and a clear description of what happened.
Got a payment query? Add the date, the amount, the currency (we operate in GBP) and the method used — for example Visa, Skrill or a crypto wallet. Screenshots help. Never share your full card number or your password in any message.